After checking in the room, the guests will get a key card. Then they can take the lift and go to the floor which their rooms are located. When they step out of the lift, the system can sense the key card automatically. After that, some direction lights on the wall turn on and the lights will show the guests which way to go and lead them to their rooms.
When the guests get into their room, the television will turn on automatically. “Welcome XXX (the guests’ name)” will be shown on the screen. The welcoming phrases will even be adjusted or translated to the guests’ home languages. If the guests are repeated guests, the guests’ favorite TV shows or channels will be shown automatically. Also, the air conditioning will be adjusted to the optimum temperature for the guests. If the guests com from foreign countries, they do not need to buy a new phone or sim card. They can use the phone, with sim card, provided by the hotel and travel around. If they want to visit any places in Hang Zhou, they can just give a call and a map for that sightseeing place will be printed automatically.
If someone rings the guests’ bell, the camera outside the door will transfer to images to the television. So the guests can know who rings the bell and get well prepared.
I really appreciate the hotel as they can maximize the usage of new technology and help to provide a better experience for their customers. Sometimes new technology makes people move further away from each other but I think this time it makes the relationship between hotels and customers closer as they can provide a more customized and personalized service to them.
reference:
http://www.dragon-hotel.com/
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